Return & Exchange

PLEASE NOTE THAT ANY ITEMS BOUGHT ON SALE CANNOT BE RETURNED. WE CAN ONLY EXCHANGE YOUR ITEMS FOR A DIFFERENT SIZE OF DIFFERENT ITEM SOLD ON THE WEBSITE DEPENDING ON STOCK AVAILABILITY.

Returns And Exchanges Are Accepted On Most Merchandise Within 14 Days Of Receipt For Items That Have Not Been Worn, Altered Or Washed, And With All Tags Attached. Original Shipping Charges Are Non-refundable.

Purchased Items Are Exchangeable Into A Different Size. All Exchanges Are Based On Stock Availability And Are Shipped To You Free Of Charge. You Will Need To Return The Entire Order To Us By Secure Means To Ensure It Reaches Us In Good Condition, At Your Own Cost.

Cancelled Items Must Be Returned Unused And In Their Original Condition, From The Original Delivery Country.

We Recommend That You Insure The Return Shipment As you Are Under A Duty To Take Reasonable Care Of The Goods And Will Be Liable For Damage To Them Until We Receive Them At Our Warehouse. In Case Of Dispute, We Also Recommend You Retain Proof Of Sending. Refunds Will Be Issued Within 30 Days Of Us Receiving Your Cancellation Notice.

We Recommend That Returned Goods Be Sent Via Insured, Traceable Delivery For Your Protection.

For International Returns Please Mark Clearly "Returned goods - No commercial value" 

Receiving A Refund

Your Refund Will Be Credited To The The Same Form Of Payment From Where The Purchase Was Made. If The Complete Order Is Returned The Refund Will Include Standard Delivery Costs From pH15 To You. Please Note That In Case Of A Written Notice And Proof Of A Return To pH15 Within 14 Days Upon Arrival, We Will Issue A Refund Latest On Day 14. In Case We Have Not Received A Written Proof Of A Return, We Allow 30 Days To Issue A Refund.

Please Note That A Deduction Can Be Made If The Value Of The Goods Has Been Reduced As A Result Of You Handling The Goods More Than Was Necessary.

 

For More Information Please Contact info@ph15studio.com